FAQ
Hydratelo FAQ
Ten answers about Hydratelo, the guide request form and optional text messages.
What does Hydratelo cover?
Hydratelo publishes general guides on building a short, lower-cost face routine, deciding where a modest skincare budget does more good, and reading a drugstore label. It is a brand of The Nelson M Group LLC. Hydratelo does not sell products and does not give personal medical advice.
Will Hydratelo recommend a brand or send me a product?
No. The guides describe types of products and how to compare them. We do not run a shop, ship samples or steer you toward a checkout.
Is this a substitute for seeing someone about a rash or breakout?
No. The articles are general information. If your skin stings, stays red, or a spot is changing, a pharmacist or a dermatology clinician is the right place for a personal answer. Hydratelo cannot examine you or prescribe anything.
Which fields on the request form are required?
The form requires three things: your first name, which guide you want, and a check that you accept the Privacy Policy and Terms. Last name, email, ZIP code, “Where are you with your routine?” and a mobile number can be left blank. Add a mobile number only if you also tick a text box.
Can one request cover all three guides?
No. Each submission is for a single guide. Choose one, then send the form again if you want a different guide.
Do I have to agree to texts to receive a guide?
No. Each text option has its own empty checkbox. You can submit a guide request with both boxes left blank.
How many texts could I receive?
Message frequency may vary, up to 8 messages/month total, and that count includes your opt-in confirmation. Msg & data rates may apply.
How do I change my text preferences?
Reply STOP to any Hydratelo text to end all of them, or HELP for help. If you want to keep promotional messages and drop informational ones, or the reverse, write to support@hydratelo.com or telephone 877-270-1779, or fill out the request form a second time with only the box you still want.
Does Hydratelo sell or pass along my mobile number?
No. Hydratelo does not sell personal information. Your number and any text consent stay with us, except when a texting vendor must use them to deliver the messages you asked for.
I already have a routine I like. Is there still a reason to read?
Yes, in places. The label guide is useful when a tube runs out and you need to compare a replacement, and the spending guide can help you avoid adding extras you will not use. The routine guide is there if you ever want to simplify.
Ask for one guide at a time
Each request covers a single guide. Submit the form again when you want a different one. Text messages are optional and begin unticked.